A Go To Guide for Building Online Feedback Form

You may be dealing with any business, product, or service, if you’re yet not implementing a feedback form, it’s high time you do so!

These online feedback forms can help you understand what the audience thinks. Based on that, you can grow, adapt, and modify your working.

Whether it is about collecting student feedback, employee feedback, or creating an event feedback form, these simple tools can work wonders if planned right.

That’s exactly why we have this blog! From what are feedback forms to how to create them and use them effectively, you will know it all right here.

Bonus content? Well, various types of feedback forms and what to include in each of them! So, without further ado, let’s get going.

What is a Feedback Form and Why is it Important?

A website feedback form is employed to collect opinions, suggestions, or reviews from varied individuals. It’s a bridge between you and the people you serve. It can be customers, employees, students, attendees, etc.

Why are they important?

• Improvement Opportunities: When you create a feedback form, you receive opinions on areas of improvement. This helps you build your offer even stronger.
• Customer Satisfaction: Creating an anonymous feedback form ensures your audience that their opinions will be considered and valued equally.
• Data-Driven Decisions: For making any updates or changes to your service, you will have strong data to rely on. Thus, the responses on a feedback form are of great value.

A form is like a performance review template for you. Based on the responses on feedback form questions, you can make valuable business and service decisions.

Online Feedback Tools for Easy Form Creation 

Before jumping on to working on a feedback template and feedback questions, let us explore the online feedback tools. These tools support the creation of a complete feedback form.

1) ARForms

The first on our list is definitely ARForms. From creating simple feedback forms to conditional ones, this tool is perfect for form building. Why so?

• Multiple basic and advanced field types.
• Quick live preview with responsive features.
• Conditional and Math logic for advanced form building.
• File upload features.
• You can use images for checkboxes.
• Invisible spam protection and reCaptcha.
• Email autoresponder with easy entry management and form analytics data.

Using these and many other features, you can create an interactive and user-friendly feedback form.

2) Google Feedback Form

Google forms is a widely used tool by students and researchers. It is a free platform by Google Workspace. It allows you to create form fields like short answer paragraphs, radio buttons, checkboxes, and multiple choice grid questions.

Apart from that, it also provides file upload and linear scale options. You can assign points and values to each answer to make your Google form an online quiz form. To view the answers in one place, you can link a Google Sheet to your form.

However, Google Forms is more suitable to the needs of students, teachers, and basic researchers instead of businesses.

3) SurveyMonkey

Survey Monkey is an advanced survey form building tool. You can build a survey using simple AI prompts within seconds.

It provides AI powered insights into sentiment of the responses for quick review. It is a powerful tool because of the following features:

• 400+ templates with a robust question bank to support survey form creation.
• 25+ question or field types for an all rounder survey.
• Create customized forms using the smart page skip so that every respondent has a personalized path.
• Share surveys using emails, QR codes, social media, web links, or even an SMS. You can receive form responses offline using the Survey Monkey Anywhere app.

These feedback form or audience survey form tools support your form building efforts. Now, let’s look at how to create a feedback form using ARForms.

How to Create a Feedback Form with ARForms

If you are looking for a step-by-step guide on creating feedback forms, here is your solution. Follow these steps mentioned below.
Step-1 Download and Install: 

On your WordPress Dashboard, go to Plugins > Add New > ARForms. Once done, click on the Install button and then Activate the Plugin.



Step-2 Add New Form and Enter the Required Fields:

Click on ARForms > Add New from the left side WordPress panel to create a form. You can choose the Feedback Form template available for free in the ARForms Lite version. If you are using a Pro version, you will have access to multiple other templates.

Similarly add required fields and questions. The ARForms template provides a mix of text fields, checkboxes, radio buttons, and numeric boxes. Further, change the questions and options to suit your requirements.



Step-3 Publish the Form and Start Getting Responses

Finally, all you have to do is save the form, copy the shortcode, and paste it at your desired location on the website. You can further share the particular page link with your respondents and start getting feedback.

It is as easy as that to create and publish a form with ARForms. But you might be thinking, how to come up with questions? Can I get a feedback form template? You definitely can!

Different Types of Feedback Template based on Utility 

Feedback forms cater to diverse needs based on the industry. The questions as well differ based on the type of form.

So, here is a rough template for various types of feedback form that entails necessary questions and form field types that you can employ.

1. Customer Feedback Form:

Feedback from customers helps you understand how satisfied are your customers with the product or service. Based on that, you can also understand the points of improving your business. Here are questions that can support you as a customer feedback form template.

• Questions:
  • How satisfied are you with our product/service? (Rating scale: 1-5)
  • What did you like the most about our product/service? (Open-ended)
  • What can we improve to serve you better? (Open-ended)
  • Would you recommend us to others? (Yes/No)
• Field Types: Rating scales, multiple choice, text boxes.

2. Employee Feedback Form: 

It is crucial to understand if your employees are happy with the work culture and organization. This is because it directly affects their productivity and retention rates. Thus, create a staff feedback form using the following questions.

• Questions:
  • How would you rate your overall job satisfaction? (Rating scale: 1-5)
  • Do you feel supported in your role? (Yes/No, with optional text box for details)
  • What resources or tools would help you perform better? (Open-ended)
  • How effective is communication within the team? (Rating scale: 1-5)
• Field Types: Rating scales, text boxes, dropdown menus.

3. Performance Review Templates:

Working in an organization, you must check performance of various team and individual team members alike.

For that, you would require an employee review template and as promised, here are your questions for inspiration.

• Questions:
  • How effectively did the employees meet their goals this quarter? (Rating scale: 1-5)
  • What strengths does this employee bring to the team? (Open-ended)
  • Are there areas for improvement? (Open-ended)
  • How would you rate their collaboration skills? (Rating scale: 1-5)
• Field Types: Rating scales, text boxes.

4. Event Feedback Form: 

If you are conducting regular events or workshops, it is crucial to use a feedback tool post events.

Events are majorly audience centric wherein their participation and benefits is at the top. You can even create a` workshop feedback form for schools, colleges, dance tutors, etc.

• Questions:
  • How satisfied were you with the event overall? (Rating scale: 1-5)
  • What did you find most valuable about the event? (Open-ended)
  • Was the event duration appropriate? (Yes/No)
  • Would you attend a similar event in the future? (Yes/No)
• Field Types: Rating scales, multiple choice, text boxes.

5. Training Feedback Form:

If you are into online courses or providing professional training, you must gather feedback from your trainees.

This would help you modify your training sessions further to suit the needs and reviews.

• Questions:
  • How relevant was the training to your role? (Rating scale: 1-5)
  • Was the trainer engaging and effective? (Yes/No)
  • What aspects of the training were most helpful? (Open-ended)
  • Are there topics you’d like covered in future sessions? (Open-ended)
• Field Types: Rating scales, text boxes, checkboxes.

6. Restaurant Feedback Form:

If you are serving delicacies at a restaurant, cafe, or bar, wouldn’t you like to get reviews on your food and service? Based on what they experience at the restaurant, you can work on managing different teams.

Guide hospitality team or work on developing newer recipes based on the client responses.

• Questions:
  • How would you rate the quality of the food? (Rating scale: 1-5)
  • Was the staff courteous and attentive? (Yes/No)
  • How was the overall ambiance of the restaurant? (Open-ended)
  • Would you visit us again? (Yes/No)
• Field Types: Rating scales, multiple choice, text boxes.

7. Feedback Form for Students: 

If you have to deal regularly with students or if you run a team of tutors, get feedback from the students.

Like this, you will get to know how the student’s education is going and how your tutors are performing. It can even be used by an individual tutor for self assessment.

• Questions:
  • How would you rate the course content? (Rating scale: 1-5)
  • Was the instructor clear and approachable? (Yes/No, with optional text box for comments)
  • What aspects of the course did you find most useful? (Open-ended)
  • Are there areas where the course can be improved? (Open-ended)
• Field Types: Rating scales, text boxes.

With these feedback form sample questions, you can create a 360 feedback template that checks all the boxes.

It supports your future decision making and helps you scale up your business.

Wrapping Up

For a business or an individual, if you are working with other people, a feedback request is essential. Work on a feedback form design and share it with them.

This not only helps business decisions but also provides insights into how well you are working currently. The feedback form format is pretty simple with a fixed set of questions based on your industry.

Thus, what you need to keep in mind is,

• Understand how feedback form benefits your business.
• Select the right tools to build a form.
• Understand the interface of the selected tool or use ARForms Lite to go step by step.
• Select the questions that are of importance to you beyond basic respondent details.

And voila, you will be receiving responses in no time!